Terms and Conditions

STUDIO ACCOUNTS

PILATES WORKS operates as independent franchises. Clients must create a separate account for their chosen studio in order to book classes at that location. Class credits and memberships are non-transferable. Upon creating an account, clients will receive a welcome email confirming the selected studio location.

Cancellations

GROUP REFORMER CLASSES:

Because our classes are small, FOR ALL CLASSES we require 24 hours notice if you cannot attend. (E.g. if you cannot attend your 6am class you need to cancel by 6am latest the morning before to give our team chance to fill it).

If you cancel with less than 24 hours notice , you will be charged for the class and required to pay. If you have credits on your account you will be deducted one credit. If the class has a waitlist and we are able to fill your space then you will be refunded.

PRIVATE TRAINING:

2 hours notice is required to cancel Private Training. If you cancel with less than 2 hours notice then you will still be charged/required to pay for your class. This applies to Individual, Couple, and Group Private Training.

For Couple or Group Training: If one or more persons are unable to attend, your Private Group Class cost remains the same.

Being bumped into a class from the waitlist.

If you are bumped into a class from the waitlist more than 24 hours before the class is due to start, this is automatically treated as a usual booking and the 24 hour cancellation policy applies.

E.g. If you are on the Waitlist for the Wednesday 6am class on 17 May and you get bumped in on Sunday 14 May at 1pm, you have until Tuesday 16 May at 5.59am to cancel out of that class if you can no longer attend.

If you are bumped into a class within 24 hours of the class commencing, you can cancel and you will not be charged a late cancellation fee. We do ask if you are bumped into a class and cannot attend that you cancel out as soon as possible to give others a chance to attend the class (sometimes we have multiple people on a waitlist).

Concession and class credit expiry

Beach Pilates offers a range of concession options with different validity options. As our website mentions, buy in bulk and receive a sharper price point. Our concessions are loaded with a set validity to give you enough time to book classes in advance but also motivate you to make your Pilates practice part of your weekly routine.

Please ensure there are classes on our timetable that you are able to attend before purchasing one of our class concession packages.

We honour the validity dates that are advertised. In the event of an extreme, unforeseeable circumstance that impacts your ability to use class credit before it’s expiry, please get in touch before your credit credit expires to discuss a possible extension. Any extensions are made on a case by case basis. There is no guarantee credit can be extended beyond its expiry date.

Credit Refunds

If you believe you require a refund due to extreme, unforeseen circumstances, please contact us. Any refund requests will be considered on a case by case basis and at the discretion of PILATES WORKS Management. Please note 10% of your credit is non refundable as it covers admin and credit card fees. Expired credit will not be refunded. If you are concerned that you are not going to be able to use your credit please get in touch with us before it expires.

Disclaimer

Always consult your physician or health care professional before participating/performing exercises in class. Consulting a health care professional is strongly advised to determine if exercises are suitable for your physical condition and individual situation. By participating in exercises, you are performing at your own risk. With all physical exercise there is a possibility of physical injury. If you engage in exercises, you agree that you do so on your own accord. While for New Zealand residents in most circumstances accidents are covered in New Zealand by ACC, the customer acknowledges PILATES WORKS is not liable for expenses related to any accident or health matter not covered by New Zealand law, inclusive of tourists or visitors to the area who would not otherwise be covered under the Act, which includes those clients participating directly under the tuition of a PILATES WORKS Trainer or indirectly from exercises performed at the clients discretion separately to the studio. The client assumes voluntary participation in exercises and activities and assumes all risk of injury, and agrees to release and discharge PILATES WORKS from any and all losses, liabilities, injuries or damages resulting from any and all claims. All exercise content provided in classes belong to PILATES WORKS. If pregnant, please consult with your health-care practitioner prior to any exercise. Results and/or implied outcomes are a guide only. Individual results will vary. Exercise compliance and trainer instruction is strongly recommended to best client safety and individual performance results.

PILATES WORKS reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately. Please check the latest information posted herein to inform yourself of any changes.